From Waaay Back… New Partner at Way Up Solutions

Luna - Black & White Cat

Hi, my name is Luna C, and I’m Chris’ new busy-ness partner at Way Up Strategic Solutions. (I know! I thought that was an odd way to spell it, too, but Chris said it perfectly describes what I do.) I’ll leave the playing with words to Chris. I’m more into playing with string. Enthusiastic and with a …

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The First Rule of Good Customer Service Is…

Post-it Note with Gratitude Rule Written On It

We’ve all been on the receiving end of poor customer service and left feeling underappreciated and dissatisfied. Why is it, then, that we often can’t see how our own actions (or inaction) leave our customers feeling undervalued? In my years of managing consumer affairs and …

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